How To Book An Appointment
Please remember that it is your responsibility to keep your appointment. Let us know if you cannot so that another patient may benefit.
Pharmacy & Self-Care
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Book a Routine Appointment
Please book online where possible
Ways to book:
You may consult a Doctor by appointment. We operate a book-on-the-day system. To make an appointment, please telephone the surgery on 01253 955688. The Receptionist will do her best to offer you an appointment on the day or in the future, within the next 2 weeks.
You can also book appointments in advance if you are registered for online access. Please ask at Reception about registering for this service.
We also offer telephone appointments with Doctors and Nurses. If you think that this may be better than coming to the Practice in person, please let us know.
Urgent but NOT life-threatening
If you become unwell and need to see a doctor urgently:
Urgent calls will always be seen on the same day but not necessarily by your usual Doctor.
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
Appointments System Explained
The appointments system is something that we constantly try to improve and it is always evolving to try to meet demand. We acknowledge that it is far from perfect and following our merger we are taking this opportunity to improve the system. The system is not intended to require patients to queue prior to 8am, our opening time. This system has been created by patients themselves.
We currently have 4 telephone lines coming into the surgery and 4 members of staff answering the calls from 8am. This is in addition to the 2 receptionists we have at our desk. Clearly we have a huge demand and this is not being met at present. We have discussed the situation with the GPs and they have decided to employ 2 more Receptionists to help meet demand on the telephones. We apologise for the frustration and inconvenience you were put to when trying to contact the surgery and we sincerely hope that once we address the staffing issue this will not happen again.
It is our intention, to eradicate this queuing and the bottleneck of calls that come in at 8am. To this end we have introduced some pre-bookable appointments, Patient Access appointments and NHS App appointments. Each surgery that the GPs offer are made up of a mixture of the book on the day appointments, 24 hour advanced booking appointments, 48 hour advanced booking, 7 day advanced booking, together the online appointments.
Our Receptionists should be offering you a variety of ways that we are able to provide a service to you. This may not necessarily be a GP appointment. It may be a telephone consultation, a message to the GP and response via Reception, it may the offer of one of our alternative Health Care Professionals.
The advanced booking appointments are, as you can imagine, booked up very quickly but they are available.
At present we have 4 GPs working at the surgery, Dr Adam, Dr Aziz, Dr Tumminaro and Dr Varia. We also have an Advanced Nurse Practitioner and an Advanced Paramedic
Practitioner who are well qualified and experience to see patients with a variety of conditions. The Advanced Practitioners can examine, diagnose, treat, prescribe and refer
patients to secondary care if necessary. As there is a shortage of GPs nationwide, all Practices are having to provide health care to our patients by alternative clinicians now. We have also employed a Primary Care Paramedic and are currently recruiting a second) to undertake our home visits for those who are housebound or too unwell to travel to the surgery and this has proved a great success.
In addition to the appointments we offer at the surgery, we also have Extended Access appointments with Nurses, GPs and Health Care Assistants at 3 sites across the Fylde;
Freckleton, Blackpool and Fleetwood. You may find these appointments more convenience as they are in the evening and at weekends. The appointments are available via our reception staff.
We hope that this helps you understand the system and goes some way towards allaying your concerns.
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